Our story
Born from a concrete reality.
Runward is a Mexican managed services firm specialized in Basis administration for RISE with SAP environments, backed by 15 years of hands-on SAP experience. We were born from a concrete reality: companies that adopt RISE get infrastructure managed by SAP, but not the day-to-day technical operational support. That's exactly our focus.
We work with clients who value specialization over generality, fast response over slow processes, and a real technical contact over a generic service desk.
Our values
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Speed of responseAttention and follow-up on Cases, Incidents and Service Requests with contractually defined SLAs — avoiding lost maintenance windows or confusion in requests.
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Specialized techniciansExtensive experience in SAP-managed systems, both private and public cloud. We are a fundamental enabler for the continuous operation of your RISE instance.
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Continuity and contextYou always work with the same technical specialist who knows your landscape inside out. No constant rotation, no re-explaining context every time there's an incident.
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Action & Observation ReportsOngoing follow-up — weekly or bi-weekly — to review open items, anticipate risks and mitigate problems before they become incidents.
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Effective communicationSAP may offer you direct contact with their technical team, but that specialist doesn't always translate the problem into business language. With Runward you have someone who explains what happened, why it happened, and what it means for your operation — clearly and without unnecessary jargon.