SAP Basis Administration for RISE with SAP · Mexico

SAP hands you the keys.
Running the operation is
another story.

RISE with SAP runs on SAP infrastructure, but daily technical administration requires a specialized Basis team that SAP doesn't provide. We do.

See plans
SITE HEALTH · RISE LANDSCAPE
98.6 ▲ Stable
Tickets resolved+24% vs. last month
SLA metS1 < 1h response time

Choose your coverage level

Prices in USD/month. Contract terms defined per client profile.

Essential
Stable operation for standard technical needs
  • Standard SAP Basis administration
  • Comprehensive HANA user and role administration
  • Minor upgrade & patching coordination
  • SAP for Me Engagement: Direct incident management, case tracking, and technical scheduling with SAP Support
  • Basic system health monitoring
  • Monthly alignment & status meeting
  • Business hours SLA for standard requests
Most popular
Professional
Active operation for growing technical demands
  • Everything in Essential
  • Advanced HANA role & authorization management
  • Installation and diagnosis of third-party add-ons
  • SAP Report Analysis: Evaluation and action-plan execution for SAP EWA, GoLive Check, and TPO reports
  • Disaster Recovery (DRP): Annual DRP exercise planning, coordination, and alignment
  • Cloud & Connectivity Support: Basic network troubleshooting and communication alignment for Cloud environments (VPN and core connectivity troubleshooting)
  • Major upgrade planning & execution support
  • Extended hours coverage (8x5 + on-call options)
  • Bi-weekly alignment & status meeting
Enterprise
Complex architectures and multi-landscape environments
  • Everything in Professional
  • High-availability and multi-landscape support (DEV/QA/PRD)
  • Dedicated Basis Consultant
  • Advanced Cloud & Hybrid Networking Support: Technical point of contact for Cloud infrastructure (Azure, AWS, GCP), helping isolate connectivity issues and align requests with SAP RISE
  • System performance tuning: Optimization to boost performance, plus improvement recommendations for custom-developed (Z) programs
  • Technical action plans based on advanced SAP optimization reports (BPPO, TPO, etc.)
  • Technical management for complex add-ons & integrations
  • Annual Technical Architecture review
  • SAP Security & Vulnerability Mitigation: Technical execution and patching based on the Annual SAP Security Assessment provided by SAP
  • Weekly alignment & status meeting

Additional Services

One-time services to complement your monthly plan. Quoted on a per-project basis.

Transition to RISE with SAP
Technical Basis management for a seamless transition to RISE. Includes direct SAP ECS (Enterprise Cloud Services) coordination, detailed cutover planning, and production landscape validation.
Technical Health Check
A comprehensive diagnostic of your SAP/RISE instances. Delivers an executive-level status report along with a prioritized technical action plan.
Security & Authorization Assessment
Deep-dive review of HANA roles, user authorizations, and Segregation of Duties (SoD). Includes concrete system hardening recommendations to minimize internal and external risks.
Technical Knowledge Transfer & Training
Tailored training sessions for your internal IT teams focused on standard Basis administration, modern RISE operations, and best practices.
On-Demand Basis Consulting
Hourly or block-based support for specialized projects, technical emergencies, or deep-dive analysis outside your standard monthly plan scope.
Custom Technical Projects
Tailored solutions for complex technical requirements that fall outside standard plans. We evaluate and architect each case individually.

SLAs by Priority

Response times contractually defined, with automatic escalation if not met.

S1 · Critical
< 1h
System down or inaccessible. Immediate escalation.
S2 · High
< 4h
Business process blocked, no workaround available.
S3 · Medium
< 8h
Partial functionality available, moderate impact.
S4 · Low
< 24h
Queries, improvements or minor configuration requests.

SAP RISE success
doesn't end at Go-Live.
It begins on Day 2.

Don't leave the stability of your architecture to chance or to inexperienced hands. Choose the coverage level your business demands.