Cloud ALM can identify risks, recommendations and pending actions. The real challenge starts after that, when you have to determine what is actually a priority, who needs to act and how to carry each finding through to closure. Runward manages that technical process from start to finish.
SAP Basis specialists · RISE/ECS experience · 15+ years of SAP experience
Over time, Issues & Actions can turn into a growing list of open items: some need analysis, others require an SR with SAP, and others involve changes on the client side, without all of them carrying the same level of risk.
Having findings is not the problem. Leaving them open without clear ownership is.
And in several cases the starting point is even earlier: the client does not have Cloud ALM active yet.
The goal is not just reviewing a dashboard, but turning findings into actions and actions into results.
RISE gives you visibility over the lower layers of the platform: disk, CPU, RAM, infrastructure and hypervisors. But it falls short on monitoring jobs, dumps, locks, updates and logs, which is exactly the territory Cloud ALM covers. When a finding at that layer requires client-side action, someone has to own it: that is exactly where Runward complements your RISE operation.
Let's talk about how you are managing them today and how Runward can take ownership of the technical follow-up.